Cumbria Adult Learning

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Certificate in Principles of Business Administration Level 2 (SKI24S022)

Employability

This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role. The objectives of this qualification are to help learners to develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events, and to know how to apply their knowledge in a variety of industries and job roles.

Mode of attendance: Flexible

Number of weeks: 11

Venue: Online Delivery

Free Course

Certificate in Principles of Customer Service Level 2 (SKI24S023)

Employability

This qualification is aimed at anyone seeking to improve their knowledge of the customer service process. Learners will examine the principles of customer service, understand customers and employer organisations, learn about how to communicate with customers and how to resolve problems and disputes and develop effective customer relationships. 

Mode of attendance: Flexible

Number of weeks: 13

Venue: Online Delivery

Free Course

Certificate in Principles of End of Life Care Level 2 (SKI24S005)

Employability

The qualification develops learners’ knowledge relating to the role of person-centred care planning at the end of life. The qualification is ideal for anyone who is already working in or intending to work in the healthcare or social care sector. Learners will develop their knowledge and understanding of end of life care to support their role. The course may also be suitable for anyone who is caring for a loved one or family member during their final stages of life.

Mode of attendance: Flexible

Number of weeks: 9

Venue: Online Delivery

Free Course

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