Certificate in Principles of Team Leading Level 2 (SKI24S024)
Employability
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Mode of attendance: Flexible
Number of weeks: 12
Venue: Online Delivery
Free Course
About the course:
Unit 1: Principles of team leading
Characteristics of effective leaders
Different leadership styles
Ways in which leaders can motivate their teams
The benefits of effective leadership for organisations
The purpose of different types of teams
The stages of team development and behaviour
The concept of team role theory
How the principle of team role theory is used in team building and leadership
Typical sources of conflict within a team and how they could be managed
The factors to be taken into account when setting targets
Techniques to monitor the flow of work in a team
Techniques to identify and solve problems within a team
Typical reasons for organisational change
The importance of accepting change positively
The potential impact on a team of negative responses to change
How to implement change within a team
The meaning of the term ‘motivation’
Factors that affect the level of motivation of team members
Techniques that can be used to motivate team members
How having motivated staff affects an organisation.
Unit 2: Understand business
The differences between the private sector, the public sector, and the voluntary sector
The features and responsibilities of different business structures
The relationship between an organisation’s vision, mission, strategy and objectives
The internal and external influences of a business
The structure and use of a strength, weakness, opportunity and threat (SWOT) analysis
Why change can be beneficial to business organisations
An organisation’s health and safety responsibilities
Sustainable ways of working
How legislation affects the management and confidentiality of information
The purpose, content and format of a business plan
The business planning cycle
The purpose of a budget
The concept and importance of business risk management
Types of constraint that may affect a business plan
A range of financial terminology
The purpose of a range of financial reports
Methods of measuring business performance
The uses of management information and reports
How personal and team performance data is used to inform management reports
A manager’s responsibility for reporting to internal stakeholders
The principles of accountability in an organisation
The difference between ‘authority’ and ‘responsibility’
The meaning of delegated levels of authority and responsibility.
Unit 3: Understand how to communicate work-related information
Communication techniques used to gain and maintain the attention and interest of an audience
The principles of effective written business communications
The principles of effective verbal communications in a business environment
The importance of checking the accuracy and currency of information to be communicated
Explaining to others the level of confidence that can be placed on the information being communicated
The advantages and disadvantages of different methods of communication for different purposes
The structure and purpose of different types of meetings in a business environment
The importance of having a meeting agenda which addresses objectives
The range of documents required for different types of meetings
The importance of confirming objectives to be achieved during the meeting with the relevant people.
Unit 4: Understand how to manage performance and conflict in the workplace
The use of benchmarks in managing performance
A range of quality management techniques to manage team performance
Constraints on the ability to amend priorities and plans
Typical organisational policies and procedures on discipline, grievance and dealing with under performance
How to identify causes of under performance
The purpose of making individuals aware of their under performance clearly but sensitively
How to address issues that hamper individuals’ performance
How to agree a course of action to address under performance
The suitability of different methods of conflict management in different situations
The personal skills needed to deal with conflict between other people
The potential consequences of unresolved conflict within a team
The role of external arbitration and conciliation in conflict resolution.
Unit 5: principles of equality and diversity in the workplace
The concepts of equality and diversity
The legal requirements for equality of opportunity
The role and powers of organisations responsible for equality
The benefits of equal opportunities and diversity
The potential consequences for an organisation failing to comply with equality legislation
How organisational policies on equality and diversity translate into day-to-day activity in the workplace
Your own responsibilities for equality and diversity in the workplace
Behaviours that support equality, diversity and inclusion in the workplace.
Unit 6: Understand how to develop working relationships with colleagues
The benefits of effective team working
How to give feedback constructively
Conflict management techniques that may be used to resolve team conflicts
The importance of giving team members the opportunity to discuss work progress and any issues arising
The importance of warning colleagues of problems and changes that may affect them
What is expected of a buddy
Techniques for giving positive feedback and constructive criticism
Techniques for establishing rapport with a buddy.
Unit 7: Understand health and safety procedures in the workplace
The main health and safety responsibilities in the workplace for both employers and employees
Key health and safety laws affecting the workplace
The importance of following health and safety procedures in the workplace
The types of information or support available in relation to specific aspects of health and safety in your workplace.
Unit 8: understand how to develop and deliver a presentation
Best practice in developing presentations
Who needs to be consulted on the development of a presentation
The factors to be taken into account in developing a presentation
The advantages and limitations of different communication media
The advantages and limitations of different methods of, and media for, making presentations
How the type and size of the audience affects the delivery of a presentation
The factors to be taken into account in developing contingency plans when delivering presentations
Voice projection and timing techniques when delivering presentations
The factors to be taken into account when responding to questions from an audience
Different methods for evaluating the effectiveness of a presentation. "
How will the course be delivered?
Online distance learning through the EQUAL platform, online learning resources with feedback from an assessor
What do I need to bring?
Laptop/PC
What are the entry requirements?
19+, no formal entry requirements
What can I do next?
Successful learners can progress to other qualifications such as:
• Level 2 Diploma in Team Leading
• Level 3 Diploma in Management
Learners may find that the knowledge and understanding gained can be applied in a variety of other
sectors.
How well am I doing?
Feedback after every learner submission from an assessor, focusing on strengths, areas for development and next steps. Grading is pass or refer with no fails.
Enquiries
Centre: The Skills Network
Email address: sales@theskillsnetwork.com