Certificate in Principles of Team Leading Level 2 (SKI24S024)

Employability

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Mode of attendance: Flexible

Number of weeks: 12

Venue: Online Delivery

Free Course

About the course:

Unit 1: Principles of team leading Characteristics of effective leaders Different leadership styles Ways in which leaders can motivate their teams The benefits of effective leadership for organisations The purpose of different types of teams The stages of team development and behaviour The concept of team role theory How the principle of team role theory is used in team building and leadership Typical sources of conflict within a team and how they could be managed The factors to be taken into account when setting targets Techniques to monitor the flow of work in a team Techniques to identify and solve problems within a team Typical reasons for organisational change The importance of accepting change positively The potential impact on a team of negative responses to change How to implement change within a team The meaning of the term ‘motivation’ Factors that affect the level of motivation of team members Techniques that can be used to motivate team members How having motivated staff affects an organisation. Unit 2: Understand business The differences between the private sector, the public sector, and the voluntary sector The features and responsibilities of different business structures The relationship between an organisation’s vision, mission, strategy and objectives The internal and external influences of a business The structure and use of a strength, weakness, opportunity and threat (SWOT) analysis Why change can be beneficial to business organisations An organisation’s health and safety responsibilities Sustainable ways of working How legislation affects the management and confidentiality of information The purpose, content and format of a business plan The business planning cycle The purpose of a budget The concept and importance of business risk management Types of constraint that may affect a business plan A range of financial terminology The purpose of a range of financial reports Methods of measuring business performance The uses of management information and reports How personal and team performance data is used to inform management reports A manager’s responsibility for reporting to internal stakeholders The principles of accountability in an organisation The difference between ‘authority’ and ‘responsibility’ The meaning of delegated levels of authority and responsibility. Unit 3: Understand how to communicate work-related information Communication techniques used to gain and maintain the attention and interest of an audience The principles of effective written business communications The principles of effective verbal communications in a business environment The importance of checking the accuracy and currency of information to be communicated Explaining to others the level of confidence that can be placed on the information being communicated The advantages and disadvantages of different methods of communication for different purposes The structure and purpose of different types of meetings in a business environment The importance of having a meeting agenda which addresses objectives The range of documents required for different types of meetings The importance of confirming objectives to be achieved during the meeting with the relevant people. Unit 4: Understand how to manage performance and conflict in the workplace The use of benchmarks in managing performance A range of quality management techniques to manage team performance Constraints on the ability to amend priorities and plans Typical organisational policies and procedures on discipline, grievance and dealing with under performance How to identify causes of under performance The purpose of making individuals aware of their under performance clearly but sensitively How to address issues that hamper individuals’ performance How to agree a course of action to address under performance The suitability of different methods of conflict management in different situations The personal skills needed to deal with conflict between other people The potential consequences of unresolved conflict within a team The role of external arbitration and conciliation in conflict resolution. Unit 5: principles of equality and diversity in the workplace The concepts of equality and diversity The legal requirements for equality of opportunity The role and powers of organisations responsible for equality The benefits of equal opportunities and diversity The potential consequences for an organisation failing to comply with equality legislation How organisational policies on equality and diversity translate into day-to-day activity in the workplace Your own responsibilities for equality and diversity in the workplace Behaviours that support equality, diversity and inclusion in the workplace. Unit 6: Understand how to develop working relationships with colleagues The benefits of effective team working How to give feedback constructively Conflict management techniques that may be used to resolve team conflicts The importance of giving team members the opportunity to discuss work progress and any issues arising The importance of warning colleagues of problems and changes that may affect them What is expected of a buddy Techniques for giving positive feedback and constructive criticism Techniques for establishing rapport with a buddy. Unit 7: Understand health and safety procedures in the workplace The main health and safety responsibilities in the workplace for both employers and employees Key health and safety laws affecting the workplace The importance of following health and safety procedures in the workplace The types of information or support available in relation to specific aspects of health and safety in your workplace. Unit 8: understand how to develop and deliver a presentation Best practice in developing presentations Who needs to be consulted on the development of a presentation The factors to be taken into account in developing a presentation The advantages and limitations of different communication media The advantages and limitations of different methods of, and media for, making presentations How the type and size of the audience affects the delivery of a presentation The factors to be taken into account in developing contingency plans when delivering presentations Voice projection and timing techniques when delivering presentations The factors to be taken into account when responding to questions from an audience Different methods for evaluating the effectiveness of a presentation. "

How will the course be delivered?

Online distance learning through the EQUAL platform, online learning resources with feedback from an assessor

What do I need to bring?

Laptop/PC

What are the entry requirements?

19+, no formal entry requirements

What can I do next?

Successful learners can progress to other qualifications such as: • Level 2 Diploma in Team Leading • Level 3 Diploma in Management Learners may find that the knowledge and understanding gained can be applied in a variety of other sectors.

How well am I doing?

Feedback after every learner submission from an assessor, focusing on strengths, areas for development and next steps. Grading is pass or refer with no fails.

Enquiries

Centre: The Skills Network
Email address: sales@theskillsnetwork.com