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Certificate in Principles of Customer Service Level 2 (SKI24S023)

Employability

This qualification is aimed at anyone seeking to improve their knowledge of the customer service process. Learners will examine the principles of customer service, understand customers and employer organisations, learn about how to communicate with customers and how to resolve problems and disputes and develop effective customer relationships. 

Mode of attendance: Flexible

Number of weeks: 13

Venue: Online Delivery

Free Course

Certificate in Principles of End of Life Care Level 2 (SKI24S005)

Employability

The qualification develops learners’ knowledge relating to the role of person-centred care planning at the end of life.

The qualification is ideal for anyone who is already working in or intending to work in the healthcare or social care sector.

Learners will develop their knowledge and understanding of end of life care to support their role.

The course may also be suitable for anyone who is caring for a loved one or family member during their final stages of life.

Mode of attendance: Flexible

Number of weeks: 9

Venue: Online Delivery

Free Course

Certificate in Principles of Team Leading Level 2 (SKI24S024)

Employability

The purpose of the qualification is to develop learners’ knowledge and understanding of team leading to enable them to progress to other qualifications or employment including apprenticeships in the sector.

Mode of attendance: Flexible

Number of weeks: 12

Venue: Online Delivery

Free Course

Certificate in Principles of Working with and Supporting Individuals with Learning Disabilities Level 2 (SKI24S006)

Employability

The purpose of this qualification is to develop learners’ knowledge, skills and understanding required
to work with and support those with learning disabilities. The qualification covers safeguarding,
principles of learning disabilities, promotion of positive risk taking, and general support required to
work with individuals with learning disabilities.
This qualification is suitable for those who wish to expand their knowledge, and for those who are, or
wish to work in, health and social settings with a focus on individuals with learning disabilities. This
qualification may also be of interest to those who work in the education sector or supporting roles,
such as teaching assistants or pastoral care managers.

Mode of attendance: Flexible

Number of weeks: 11

Venue: Online Delivery

Free Course

Certificate in Safeguarding, Prevent and British Values Level 2 (SKI24S018)

Employability

The purpose of this qualification is to develop learners’ knowledge and understanding of the Prevent
duty, British values, safeguarding and online safety.
The purpose of the qualification is to develop learners' knowledge, understanding and skills to enable
them to uphold British values in their current or future role. This includes developing an understanding
of the effects of extremism, radicalisation, and terrorism.

The aims are to promote equality, diversity,
and social inclusion in the workplace to support the Government’s agenda on tackling radicalisation
and extremism.
The qualification also develops learners’ knowledge and understanding of safeguarding and online
safety.
The knowledge and skills developed are appropriate to a wide range of job roles and are relevant to
organisations in meeting their statutory requirements under the Prevent Duty.
The qualification is appropriate to a wide range of learners especially those on apprenticeship
programmes or other training to prepare for work or as part of induction to a job role. It can also be
used as part of citizenship programmes for individuals coming to live in the UK.

Mode of attendance: Flexible

Number of weeks: 8

Venue: Online Delivery

Free Course

Certificate in Self-harm and Suicide Awareness and Prevention Level 2 (SKI24S027)

Health and Wellbeing

The purpose of the qualification is to provide learners with an understanding of the signs that an
individual may be self-harming or having suicidal thoughts. The qualification will support those in a
workplace setting who have safeguarding responsibilities to include:
• HR professionals
• religious leaders
• safeguarding leads (as required by Ofsted)
• community leaders
• line managers
• prison officers
• teachers
• school support staff
• play workers
• counsellors
• social workers
• mental health first aiders
• social care workers
• support workers.
The qualification is also designed to support learners in raising awareness of the subject and to
encourage open conversations that could prevent individuals from self-harming or from having suicidal thoughts. Delivery of this qualification in a college or other educational establishment should include
facilitating conversations on the subject of self-harm and suicide awareness to take place in a safe and
supportive environment.

Mode of attendance: Flexible

Number of weeks: 7

Venue: Online Delivery

Free Course

Certificate in Special Educational Needs and Disability Level 2 (SKI24S007)

Employability

The purpose of this qualification is to develop knowledge of special educational needs and disabilities,
how individuals with SEND are impacted on a day-to-day basis, and how to support them to live
independent and fulfilling lives.
This qualification is designed for learners who are currently in a role related to SEND or for those who
are considering entering into the sector.

Mode of attendance: Flexible

Number of weeks: 8

Venue: Online Delivery

Free Course