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Certificate in Principles of Customer Service Level 2 (SKI24S023)

Employability

This qualification is aimed at anyone seeking to improve their knowledge of the customer service process. Learners will examine the principles of customer service, understand customers and employer organisations, learn about how to communicate with customers and how to resolve problems and disputes and develop effective customer relationships. 

Mode of attendance: Flexible

Number of weeks: 13

Venue: Online Delivery

Free Course

Certificate in Principles of End of Life Care Level 2 (SKI24S005)

Employability

The qualification develops learners’ knowledge relating to the role of person-centred care planning at the end of life. The qualification is ideal for anyone who is already working in or intending to work in the healthcare or social care sector. Learners will develop their knowledge and understanding of end of life care to support their role. The course may also be suitable for anyone who is caring for a loved one or family member during their final stages of life.

Mode of attendance: Flexible

Number of weeks: 9

Venue: Online Delivery

Free Course

Certificate in Principles of Team Leading Level 2 (SKI24S024)

Employability

The purpose of the qualification is to develop learners’ knowledge and understanding of team leading to enable them to progress to other qualifications or employment including apprenticeships in the sector.

Mode of attendance: Flexible

Number of weeks: 12

Venue: Online Delivery

Free Course

Certificate in Principles of Working with and Supporting Individuals with Learning Disabilities Level 2 (SKI24S006)

Employability

The purpose of this qualification is to develop learners’ knowledge, skills and understanding required to work with and support those with learning disabilities. The qualification covers safeguarding, principles of learning disabilities, promotion of positive risk taking, and general support required to work with individuals with learning disabilities. This qualification is suitable for those who wish to expand their knowledge, and for those who are, or wish to work in, health and social settings with a focus on individuals with learning disabilities. This qualification may also be of interest to those who work in the education sector or supporting roles, such as teaching assistants or pastoral care managers.

Mode of attendance: Flexible

Number of weeks: 11

Venue: Online Delivery

Free Course

Certificate in Safeguarding, Prevent and British Values Level 2 (SKI24S018)

Employability

The purpose of this qualification is to develop learners’ knowledge and understanding of the Prevent duty, British values, safeguarding and online safety. The purpose of the qualification is to develop learners' knowledge, understanding and skills to enable them to uphold British values in their current or future role. This includes developing an understanding of the effects of extremism, radicalisation, and terrorism. The aims are to promote equality, diversity, and social inclusion in the workplace to support the Government’s agenda on tackling radicalisation and extremism. The qualification also develops learners’ knowledge and understanding of safeguarding and online safety. The knowledge and skills developed are appropriate to a wide range of job roles and are relevant to organisations in meeting their statutory requirements under the Prevent Duty. The qualification is appropriate to a wide range of learners especially those on apprenticeship programmes or other training to prepare for work or as part of induction to a job role. It can also be used as part of citizenship programmes for individuals coming to live in the UK.

Mode of attendance: Flexible

Number of weeks: 8

Venue: Online Delivery

Free Course

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