Certificate in Information, Advice or Guidance Level 2 (SKI26S018)

Curriculum area: Employability

Number of weeks: 8
Delivery type: Online
Venue: Online Delivery
Free Course

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About the course

Unit 1: Information, advice and guidance in practice Section 1: Information, advice and guidance Section 2: Ways of meeting information, advice or guidance requirements of clients Section 3: The boundaries of your role in meeting information, advice or guidance requirements of clients Section 4: The purpose of accurate record keeping to fulfil good practice guidelines Unit 2: Developing interaction skills required for information, advice or guidance Section 1: How to interact with clients Section 2: The importance of effective communication skills in the delivery of information, advice or guidance Section 3: How your own values, beliefs and attitudes may affect interactions with clients Section 4: The importance of confidentiality and impartiality in interactions with clients Section 5: Own skills and development needs Unit 3: Signposting and referral in information, advice or guidance Section 1: When it is appropriate to signpost or refer clients to other agencies Section 2: The difference between signposting and referring Section 3: Good practice when referring or signposting clients Section 4: How to monitor and evaluate client referrals to other agencies Unit 4: Understand the context of information, advice and guidance Section 1: The information, advice or guidance needs of a specific group of clients Section 2: How to explore choices and options with a specific group of clients Section 3: How to enable clients to challenge discriminatory behaviour and practice Section 4: The range of barriers which may prevent clients from being able to access information, advice or guidance services Unit 5: Understand skills required by advice providers Section 1: Understand the role of social policy in advice work Section 2: The purpose and process of an advice interview Section 3: How to support a client to plan and take action Section 4: How to negotiate effectively on a client’s behalf Section 5: How to use information resources to meet client requirements