Certificate in Information, Advice or Guidance Level 2 (SKI24S016)

Employability

We're not taking online enrolments for this offering at the moment, contact your local centre using the details below for more information

Mode of attendance: Flexible

Number of weeks: 8

Venue: Online Delivery

Free Course

About the course:

Unit 1: Information, advice and guidance in practice Section 1: Information, advice and guidance Section 2: Ways of meeting information, advice or guidance requirements of clients Section 3: The boundaries of your role in meeting information, advice or guidance requirements of clients Section 4: The purpose of accurate record keeping to fulfil good practice guidelines Unit 2: Developing interaction skills required for information, advice or guidance Section 1: How to interact with clients Section 2: The importance of effective communication skills in the delivery of information, advice or guidance Section 3: How your own values, beliefs and attitudes may affect interactions with clients Section 4: The importance of confidentiality and impartiality in interactions with clients Section 5: Own skills and development needs Unit 3: Signposting and referral in information, advice or guidance Section 1: When it is appropriate to signpost or refer clients to other agencies Section 2: The difference between signposting and referring Section 3: Good practice when referring or signposting clients Section 4: How to monitor and evaluate client referrals to other agencies Unit 4: Understand the context of information, advice and guidance Section 1: The information, advice or guidance needs of a specific group of clients Section 2: How to explore choices and options with a specific group of clients Section 3: How to enable clients to challenge discriminatory behaviour and practice Section 4: The range of barriers which may prevent clients from being able to access information, advice or guidance services Unit 5: Understand skills required by advice providers Section 1: Understand the role of social policy in advice work Section 2: The purpose and process of an advice interview Section 3: How to support a client to plan and take action Section 4: How to negotiate effectively on a client’s behalf Section 5: How to use information resources to meet client requirements

How will the course be delivered?

Online distance learning through the EQUAL platform, online learning resources with feedback from an assessor

What do I need to bring?

Laptop/PC

What are the entry requirements?

19+, no formal entry requirements

What can I do next?

Successful learners can progress to other qualifications such as: • Level 2 Certificate in Counselling Skills • Level 2 / 3 Certificate in Principles of Customer Service • Level 2 Diploma in Customer Service • Level 3 Award in Counselling Skills and Theory • Level 3 Diploma in Counselling Skills • Level 3 NVQ Certificate in Advice and Guidance • Level 3 Certificate in Information, Advice or Guidance Or to employment in roles including: • Careers Advisor Counsellor • Customer Service Advisor Debt Advisor • Employment Advisor Help-desk Advisor • Housing Support Worker Learning Support Worker • Legal Services Support Worker

How well am I doing?

Feedback after every learner submission from an assessor, focusing on strengths, areas for development and next steps. Grading is pass or refer with no fails.

Enquiries

Centre: The Skills Network
Email address: sales@theskillsnetwork.com