Certificate in Information, Advice or Guidance Level 2 (SKI24S016)

Employability

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Mode of attendance: Flexible

Number of weeks: 8

Venue: Online Delivery

Free Course

About the course:

Unit 1: Information, advice and guidance in practice

Section 1: Information, advice and guidance

Section 2: Ways of meeting information, advice or guidance requirements of clients

Section 3: The boundaries of your role in meeting information, advice or guidance requirements of clients

Section 4: The purpose of accurate record keeping to fulfil good practice guidelines

Unit 2: Developing interaction skills required for information, advice or guidance

Section 1: How to interact with clients

Section 2: The importance of effective communication skills in the delivery of information, advice or guidance

Section 3: How your own values, beliefs and attitudes may affect interactions with clients

Section 4: The importance of confidentiality and impartiality in interactions with clients

Section 5: Own skills and development needs

Unit 3: Signposting and referral in information, advice or guidance

Section 1: When it is appropriate to signpost or refer clients to other agencies

Section 2: The difference between signposting and referring

Section 3: Good practice when referring or signposting clients

Section 4: How to monitor and evaluate client referrals to other agencies

Unit 4: Understand the context of information, advice and guidance

Section 1: The information, advice or guidance needs of a specific group of clients

Section 2: How to explore choices and options with a specific group of clients

Section 3: How to enable clients to challenge discriminatory behaviour and practice

Section 4: The range of barriers which may prevent clients from being able to access information, advice or guidance services

Unit 5: Understand skills required by advice providers

Section 1: Understand the role of social policy in advice work

Section 2: The purpose and process of an advice interview

Section 3: How to support a client to plan and take action

Section 4: How to negotiate effectively on a client’s behalf

Section 5: How to use information resources to meet client requirements

How will the course be delivered?

Online distance learning through the EQUAL platform, online learning resources with feedback from an assessor

What do I need to bring?

Laptop/PC

What are the entry requirements?

19+, no formal entry requirements

What can I do next?

Successful learners can progress to other qualifications such as:
• Level 2 Certificate in Counselling Skills
• Level 2 / 3 Certificate in Principles of Customer Service
• Level 2 Diploma in Customer Service
• Level 3 Award in Counselling Skills and Theory
• Level 3 Diploma in Counselling Skills
• Level 3 NVQ Certificate in Advice and Guidance
• Level 3 Certificate in Information, Advice or Guidance
Or to employment in roles including:
• Careers Advisor Counsellor
• Customer Service Advisor Debt Advisor
• Employment Advisor Help-desk Advisor
• Housing Support Worker Learning Support Worker
• Legal Services Support Worker

How well am I doing?

Feedback after every learner submission from an assessor, focusing on strengths, areas for development and next steps. Grading is pass or refer with no fails.

Enquiries

Centre: The Skills Network
Email address: sales@theskillsnetwork.com